Starting support was a bit slow but then got smoother
I had a somewhat slow start with the support team, as it took more time than I expected before I was able to fully get going. At first, the phone calls didn’t immediately clear my doubts, and sometimes I felt the explanations were too brief. However, once I got past the initial stage, their assistance improved and became more helpful. I appreciated that the updates to the software happened automatically, which reduced the maintenance burden from my side. Setting up the dialer took longer than I initially planned, but eventually it worked quite well across the week. The database feature added value but also had a learning curve since I wasn't familiar with it. The sign-up and payment process was smooth and invoices came as expected, which was one less thing to worry about. Overall, the good parts—like the automatic updates and invoicing—counterbalanced the slow communication early on. I am still considering whether the overall time invested was worth it, mainly because I had to put in quite a bit of effort to become productive. At least now, things feel more streamlined and I’m hopeful about future support if needed.