Starting off took more time and effort than I expected
I found the sales and pre-purchase experience a bit prolonged, which affected how quickly I could get going with the software and training. The sign-up process itself was standard, but the onboarding felt slow as some of the setup steps required clarifications from support. I had initially hoped to begin working with the calling tools and database soon after paying, but the waiting for invoicing and instruction confirmations introduced delays. Not to say the overall process was bad, as the interface and training content were ultimately solid, but the time it took to get through the early stages was longer than anticipated. I do have a minor reservation about how initial queries were handled; a smoother start would have raised my confidence sooner.