Started well but overall onboarding lacked speed and detail
I found getting started with the software took longer than I expected mainly because the onboarding process had some gaps. The initial training modules were detailed but there wasn’t enough guidance on how to use the calling tools in real time, which slowed me down. It felt like the steps lacked some clarity about sequence and integration across features like the dialer and database. I also noticed that the automatic updates didn’t always notify me clearly, so I missed a couple of improvements that would have helped me work faster. While support was available on phone, the help lacked depth in explaining complex workflows when I needed it. The onboarding ended up being a drawn-out affair without a real shortcut or checklist to confirm readiness. In conclusion, the lack of a streamlined clear path during training and how long it took to be fully operational were the biggest downsides for me.