Started late and stayed frustratingly slow
I want to be clear: my experience with the sign-up and onboarding process was longer than I expected, which was disappointing. I anticipated a smooth and quick start given the clear website information, but it felt like the initial steps dragged on unnecessarily. There were multiple follow-ups from the team regarding invoices and payment confirmation, which delayed access to the database feature and the calling tools. Each delay was communicated, but it didn’t make the waiting any easier to handle. The training materials provided were decent, but due to the overall slow start, I had a hard time maintaining momentum. It was not a complete loss since, once I finally got into the system, the software itself was mostly fine in terms of usability and updates. However, the length of time taken to get going affected my overall impression and enthusiasm with the product. I would say to a friend that if time is critical, they might find this process too slow and should plan accordingly or explore alternate options. The experience was more frustrating than helpful for someone keen to jump right in and start productive remote workflows.