Standout was how they handled errors
Starting out with the training and onboarding, I was a bit unsure since a few steps didn’t go as smoothly as I expected. For example, registering in the database had some glitches that slowed me down, and the first few calls I tried making through the software’s dialer had audio issues. The training materials were decent but didn't fully prepare me for these hiccups. What I really appreciated though was how telephonic support handled my problems; even when they didn’t have an immediate fix, they stayed patient and explained temporary workarounds. The automatic updates sometimes changed features unexpectedly, which felt a bit frustrating until I got used to checking update notes regularly. Over time, the things that went wrong didn't overwhelm me because the support team stayed reachable and informative. It’s kind of funny looking back now how after a bumpy start, my confidence grew mainly through the way the team managed my questions and frustrations. So in the end, while the onboarding wasn’t perfect and I had to figure out some issues by trial and error, the part that really stood out was how issues weren't just left ignored but actively followed up on. That alone made me feel better about continuing even with those initial setbacks.