Standout was definitely the telephonic support
I called the support helpline several times while getting familiar with the software and each time the person on the other side explained things in a clear and polite manner. That factor really stood out to me because often with software help, the calls can be quite rushed or robotic. I also appreciated that the telephonic support was available promptly without long waits, which made the onboarding smoother. However, I will admit that some of the automated update steps were confusing at first, forcing me to spend additional time reading documentation on their website. So I might still need help again at some point if more changes come through and aren’t straightforward. But overall, the openness and patience of the support team made a big impression and gave me reassurance that questions will be dealt with respectfully and efficiently. The invoicing and payment process was also pretty smooth — I didn’t get lost in the instructions and everything arrived on time, which was nice.