Spent too much time waiting and repeating steps in support
When I first reached out to telephonic support, I was hopeful that the issue with the dialer setup would be fixed quickly. Initially the support was patient and took the details properly, but after that I found that I had to explain the same problem multiple times to different people. This repetition became frustrating because it felt like they weren’t tracking my case thoroughly. On the positive side, some of the staff were polite and tried to help, which is why I gave some credit. However, the waiting time on the calls was sometimes long and I had to wait on hold more than I expected. Overall, the effort required to get clear help was more than I anticipated and felt unnecessarily slow, which was disappointing because I hoped the system would run smoother once I contacted support.