Spent too much time just dealing with onboarding issues
The training and onboarding process was more time-consuming than I expected. When I encountered problems, the system didn’t handle things going wrong efficiently. For example, while navigating the initial modules, I faced several errors that weren’t well explained. I waited for telephonic support at times, but their answers were slow and sometimes generic, leaving me stuck longer than necessary. The training material offered was there, but it lacked clarity in certain areas that suddenly became a hurdle when they failed unexpectedly. Although payment and invoicing processes were straightforward, they didn’t compensate for the delays caused by onboarding glitches. I kept wondering if the updates would fix these problems, but instead, they introduced new confusing elements, prolonging my setup. I believe the software requires a better approach to handling mistakes, especially at the start. I was hoping to get up to speed quickly but found myself stuck much longer than planned. This made the entire experience frustrating and inefficient for me.