Spent too long figuring out what should have been simple
It took me a frustratingly long time just to figure out what was included in the initial sale. The sales information was not very straightforward, and I had to dig through different sections in the software and the onboarding material to understand how each feature impacted billing and payments. There was very little guidance on how I could synchronize my own accounting systems with the invoice data provided. I expected more clarity before purchase about what kind of support I would get in terms of setup and after sales communication, but I ended up having to resolve many of these inquiries myself. The lack of pre-purchase walkthroughs or detailed demos made the whole process slower than it should have been. Additionally, the database's layout was less intuitive than I expected for managing multiple batch payments. The dialer and calling functions were barely relevant to my needs but also not clearly separated from billing options, making the dashboard feel cluttered. While automatic updates were running, it didn't fix the core confusion around fees or billing cycles. Overall, I spent much more time than I planned just figuring out the system’s payment flow and conditions.