Sort of clicked after support handled things
At first, the support was a bit hit or miss when things went wrong for me. I called a few times about issues with the dialer and the database syncing that seemed to block my work. Sometimes the people on the phone really knew what they were talking about and helped me find a fix quickly. Other times, it felt like I was explaining the same problem again and again without a quick resolution. The moment it finally clicked for me was when a support agent walked me through the auto update system and how it affected my setup; that cleared up a lot of confusion. Still, the back and forth calls meant delays and some frustration which could have been avoided. I think if they tighten communication and streamline responses, support could be really solid. But for now it’s a mix—sometimes useful, sometimes a slog. It got me through but didn’t always make me feel confident all the time.