Somewhat unexpected delays in communication
I was somewhat surprised by how slow the responses were during the training and onboarding process. While the actual content of the training covered relevant material, the pace was affected by how long it took to get answers to my questions. It wasn’t terrible, but I could sense that the responsiveness sometimes lagged, which made it a little more frustrating than I anticipated. At times, I felt like I had to wait quite a bit before any support person reached back. That was the part that did not quite match my expectations given they emphasized support availability. On the other hand, I appreciate the fact that the training modules were structured and generally easy to follow once I had the clarifications. Overall, the onboarding felt like a mixed experience where the people’s accessibility was something I hadn’t fully accounted for in my initial hopes. I would say the training itself was decent, but the communication aspect was a bit low in comparison to what I imagined going in.