Somewhat hopeful but worried about delays
I found the support and communication to be a bit of a mixed bag. On one hand, the telephonic support was patient and tried to clear up my confusions about the database and dialer, which gave me some confidence in the system itself. On the other hand, response times sometimes took longer than I expected, and that added a layer of stress especially when I needed quick fixes while testing out calling tools. The onboarding training was helpful but not entirely clear, so I felt a bit hesitant using some features until I got more familiar. Setting up invoicing was straightforward, but the payment process was a little confusing in parts. Overall, I feel reasonably confident now, but I also keep in mind that I might hit some bumps. It’s definitely not perfect yet, but I appreciate the effort and the fact that issues were eventually resolved helped me feel better about continuing.