Somewhat frustrated but hopeful due to setup complexity
My experience with WFHI's sales and pre-purchase interactions left me with mixed feelings. On one hand, the initial sign-up and billing process was clear enough, with invoices sent timely and payment methods relatively straightforward to manage. However, I was less satisfied with the guidance regarding the software setup stages, which seemed to combine one-off configurations with ongoing requirements without enough clarity. The sales team’s explanations occasionally felt rushed or overly optimistic, which led to some confusion when I started using the calling tools and database features. This mismatch made me cautious about how much effort and time I’d have to invest on a recurring basis, something I was not fully prepared for. On the plus side, customer support did respond when I reached out, though it didn't completely resolve my concerns. Overall, while the process does offer what it promises, I expected a smoother, more structured introduction. It was perhaps too much all at once and not as well sequenced as I would have liked.