Somewhat confident now, thanks to their steady support
By the time I wrapped up using their support services, I felt moderately confident about managing the software myself. Initially, the communication was a bit patchy; sometimes it was difficult to get a timely response, which made me doubt if I could rely on them for urgent help. However, as the process went on, I noticed they were patient and thorough in explaining various features and troubleshooting steps. This supportive attitude boosted my confidence quite a lot. The telephonic assistance, in particular, was useful despite some initial delays. Also, the training materials helped me familiarize myself with the database and dialer tools, which was reassuring. That said, there were moments when I wished the instructions during onboarding were clearer and more structured, as I had to double-check a few things on my own. The invoicing and payment were straightforward, which reduced complications on my end. Overall, while the experience started with hesitance, I ended up feeling more capable using the software, thanks to the ongoing communication and support approach.