sometimes things didn't go right, but they handled it well
I had a bit of a messy start when I first signed up because the payment didn't go through properly at first and I was worried I wouldn't get access. The support team was surprisingly quick in responding though, even if I had to wait on hold a few times. They were friendly and helped me troubleshoot without making me feel rushed or like it was my fault. Once past that hiccup, everything just clicked. The training videos and onboarding materials made it pretty straightforward to get the hang of the software. I liked how the call tools worked too, especially the dialer which was straightforward and helpful in managing my contacts. The invoicing was easy to navigate and I could keep track of everything without confusion. Obviously it wasn't perfect right away, since I did face that payment glitch, but the way they handled it made me feel confident I'd get help again if I need it. Overall, a solid experience with some bumps but good support that really counts when something goes off track.