Sometimes labels made sense, sometimes they didn’t
Throughout the training and onboarding, I noticed that the wording and labels used in the software were a bit inconsistent, making things confusing at times. For example, some sections were clearly labeled and intuitive which helped me progress smoothly, but in other parts, the terminology didn’t match what I expected from the accompanying instructions. This sometimes slowed down my learning and made me hesitate before clicking a button or filling out fields in the database. I was looking for a clearer explanation or consistent naming throughout to make it easier for new users like me. Nevertheless, the overall flow of the training was decent and the videos helped clarify many of these points. The sign-up and invoicing labels were straightforward, so at least the financial side felt less confusing. I believe a little polishing of language and on-screen vocabulary would significantly improve the onboarding experience and cut down on doubts that users face while going through the process.