Something was missing in the order of steps
I must say that while I appreciated some parts of the signup and setup process with WFHI, there was a distinct moment that felt quite off. Early on, after I had completed the sign-up and had begun the expected initial steps, I found myself waiting unexpectedly for access to the core training modules. This pause did not have a clear explanation at the time, which made me question whether some steps were really in the right sequence. From then, I felt a bit unsure about what came next because the instructions did not appear fully sorted. On the positive side, when I finally got access, the invoicing and payment steps were handled efficiently and professionally with immediate confirmation. The automated updates seemed to work fine as well, keeping the software up-to-date without much effort from me. However, that initial lag in step transition raised doubts about whether a smoother flow could have been arranged beforehand. I think missing coordination between the sales and onboarding phases was noticeable. Overall, I am left with the feeling that the process was not fully aligned, which affected my confidence in how smoothly the software experience would unfold beyond the early stages. If that one missing link—clear consecutive steps—were there, I believe things would have felt much better from the start.