5 out of 55 of 5Verified customerSupport and communication
Something seemed a bit missing in the flow
Thinking about how the support and communication steps were arranged, I felt like everything mostly made sense but there was one part that could improve. The sequence had a clear logic, but I noticed that at times I was left waiting without clarity on when I'd hear back or what exactly would be done next. It seemed like some kind of regular update would have made me more confident and less uncertain. I guess I was expecting a smoother handoff between automated updates and live support calls, because sometimes it felt like there was a gap in communication. All in all, the steps were well laid out but a little extra touch with timely updates would have filled in that missing piece.