Something missing from the sales experience
I spent quite some time going over the sales and pre-purchase information because I wanted to be sure of what I was signing up for. The initial explanations sounded promising and the demos showed good potential, but by the time I completed the sign-up process, I still felt like something was missing. It wasn’t entirely clear how ongoing updates or additional training would be handled after purchase, which made me a bit uneasy. The invoicing process was fine, straightforward enough, but there wasn’t a lot of follow-up or clarity about future interactions. I found myself circling back to the question of what ongoing support I would actually get, and it felt like I needed to reach out repeatedly to get simple points clarified. On the plus side, the staff were friendly on calls and responded politely, but the overall confidence didn’t build up the way I thought it would. If they had addressed these points better beforehand, I think I would have felt more comfortable investing in their software and training solutions.