Something important was missing the whole time
During the sales and pre-purchase phase for WFHI, I noticed a lot of waiting and repeating steps which added to the frustration. One moment that stood out was when I tried to get clarity on the invoicing process, but I was met with vague answers and had to ask multiple times for the same information. The sign-up pages kept redirecting me to similar information without simplifying it further. I expected more straightforward guidance or a clearer flow to understand what was included and how the payment cycles worked. The training and onboarding details were also missing from the early communications, so I was unsure what to expect after purchase. While the software updates themselves seemed automatic and smooth once inside the platform, the pre-purchase communication lacked specifics. I felt like there was an important piece of registration or client support information missing throughout, which made me doubt if I was really prepared to use the tool effectively. Filling that gap would surely improve their process a lot.