Something important was missing in the sequence
When I started the sign-up process, I expected the steps to follow a certain order but it quickly became clear that wasn’t the case. For example, before even confirming payment details, I was asked to proceed with setting up calling tools and uploading contact data. It felt backwards since without clearing billing or payment, setting up calling tools seemed pointless. Also, training access came only after you confirm and pay, but there's no upfront info on what training modules will cover at which stage. It made it hard to decide if I should continue before purchase. The invoicing details showed up after setup steps rather than at initial billing confirmation, adding to the confusion. The entire flow felt somewhat piecemeal, without a clear overview upfront to help me know what to expect. Although once the steps were completed, I found the dialer and database features reasonably usable. But the disorganized onboarding lacked the clear step-by-step sequence I expected. It would definitely help if the order of onboarding, invoicing, and training access were better aligned logically. As it stands the sequence misses crucial touchpoints that would make the process more sensible overall.