Some useful info but onboarding didn’t meet expectations
The training sessions had some good pointers on how to use the database and calling tools but overall, it didn’t match what I expected based on the pre-purchase material. Early in the onboarding flow, there was a moment where the video tutorial skipped a few important steps about setting up the dialer, which left me confused for quite a while. After that, the rest of the training was hard to follow because it assumed I already knew things I didn’t. The invoices and payment process were clear and straightforward, which was good, but the software interface felt complicated at the start. The support calls could sometimes get repetitive but they didn’t fully explain things to my satisfaction. It felt like a tougher learning curve than I had thought it would be, and that one glitch in early training really set the tone. Still, some parts of the software seemed promising if I had more time to get used to it.