Some useful guidance was there, but more could help when things go wrong
Overall, I found the WFHI training and onboarding fairly solid, but it didn’t fully prepare me for some issues that arose. The initial modules were well structured and explained the software features clearly, which gave me a good foundation. However, when I encountered a problem connecting the dialer to my database contacts, the training didn’t cover troubleshooting that situation in detail. As a result, I had to reach out for support, and I felt that the onboarding materials might have been missing some key steps to handle such glitches independently. Still, the onboarding flow did guide me through most major set-up phases without hassle, and I appreciated the clear layout of instructional videos and texts. My takeaway is that while the training is helpful overall, it could benefit from including more on addressing common issues or unexpected errors that users may face.