Some useful features but very poor day-to-day support
I was looking forward to using the calling tools and database integration because they seemed like good ideas for my remote work setup. Initially, the onboarding took longer than expected, and the training sessions didn't help clear my doubts fully. Over the next few days, I noticed frequent glitches in the dialer which disrupted my workflow significantly. Support tickets were raised, but responses were slow and sometimes unclear, which added to my frustration. Although the software had some automatic updates that promised improvements, I didn't see much difference in day-to-day reliability. Telephonic support was sporadic at best, and it felt like I was left to figure things out myself without much guidance. The invoicing and payment process was straightforward, so at least that part was smooth. Overall, while there are some positives in the features, the inconsistent communication and lack of dependable day-to-day support really outweighed them. I had hoped for an easier experience, but unfortunately, this software didn’t work well for me at all.