Some useful features but lacked clarity in pre-purchase info
When I first looked at WFHI, I wasn’t quite sure what to expect in terms of the overall experience. The initial sales and pre-purchase communication was helpful but didn’t fully address all my concerns. I appreciated the training overview and the demo of the dialer and calling tools, which seemed user-friendly. Yet, I found myself a bit unsure about the payment structure and how ongoing usage fees might add up. The onboarding flow was fairly clear, and the software has a neat database feature that integrates nicely with remote workflows. However, the lack of detailed info on automatic updates and how telephonic support works post-purchase left me hesitant. Signing up was easy, and invoices came promptly, which gave me some confidence. But by the end of the process, I was still wondering if the support would be as responsive during busy periods. Overall, I find the software promising but feel like the pre-purchase presentation could be more transparent to help set clearer expectations for new users like me.