some unexpected delays and repeats
The process before purchasing had some parts that made me stop and think. I wasn’t new to remote workflow software, so I thought everything would be smooth. But during pre-purchase inquiries, I was asked a few times to explain my needs again which I hadn’t quite expected. It wasn’t frustrating but did make the whole process feel longer than I hoped. Waiting between responses sometimes made me reconsider whether to move ahead or wait it out. On the plus side, the sales team was courteous and they didn’t pressure me which was appreciated. Also, the product info provided was clear even if it took a little back and forth to get to the detailed answers. So, it surprised me somewhat how much repetition was involved at this early stage but also how well they maintained professionalism throughout. After all, that kind of tone helped me feel okay sticking with the process despite the waiting.