Some things worked well, but the sales pitch was a bit optimistic
Going into the WFHI purchase, I thought I had a reasonable idea of what to expect based on the pre-purchase materials and conversations. The sign-up and invoicing process was clear enough and went smoothly, which was definitely a positive. However, as I moved into actual use of the calling tools and database features, I realized that certain promises felt slightly optimistic. For instance, the dialer worked well on reliable internet connections but occasionally lagged during peak hours. The training sessions gave a decent overview, but I was left wanting more depth in troubleshooting scenarios. It's clear they provide useful support, though sometimes response times were longer than I hoped. Still, the software updates rolled out automatically which was a relief because it meant less manual intervention on my part. Overall, it did generally match my expectations with some reservations about how well the workflow would hold up under more realistic daily conditions. I’m glad I went ahead with the purchase, but I do think a more candid sales approach upfront would help set expectations a little better.