some things worked, some didn’t, here’s what was up
Ok so the support here was a mess for me. First time something went wrong I tried calling the telephonic support like they advertised but either I waited forever or the call disconnected. Then I tried emailing and the replies were slow and not very helpful so I basically had to figure out most problems on my own. On the plus side the software does automatic updates which should in theory fix bugs but that didn’t really feel like it helped when I was stuck. Maybe other people get better help but my experience was frustrating because communication felt missing when I needed it most. Sign-up and invoicing were fine, that part went smoothly but once I was in the software, anytime I needed help to handle the dialer or database, it was tough. Honestly, I was left wishing for better support throughout. That’s why I’m not happy with the whole experience.