Some things worked, most didn’t ease the onboarding
I was hoping the training and onboarding process would make it straightforward to find the resources I needed to get started. Unfortunately, I found the search and navigation quite confusing. The tutorial videos were scattered, and it took a lot of trial and error to locate even the basics about setting up calls and managing the database. While a few parts explained the key features clearly, overall it didn't quite do the job for me. The interface wasn’t intuitive, which slowed down my progress badly. I kept expecting that once I reached a certain step, things would fit together better, but they didn’t. Eventually, I had to resort to external forums for clarification. On the plus side, the information that was present was accurate and detailed. But considering how much time I spent searching, I can't say the system made onboarding easy or efficient.