Some things were clearer than I expected, others not so much
I was quite surprised by how straightforward the initial training was, especially the onboarding flow which got me set up on the software without too much trouble. The instructions about using the database and dialer usually made sense, although there were moments when I felt I needed extra help to understand a few features fully. On the other hand, automatic updates were sometimes confusing since changes weren’t always communicated clearly. I suspect I might require assistance again next time an update rolls out. The payment and invoicing steps were quite transparent and smooth, which was a relief. Overall, I think the experience was balanced. While the setup went fairly well, some parts surprised me by either being overly complex or easier than anticipated. I wouldn’t be shocked if I needed support in the future, which is fair considering the software’s evolving nature.