some things easy but others need better effort day to day use
I found the software had its ups and downs compared to what I used before. Setting up was generally fine, although the user interface sometimes felt a bit clunky when navigating the database during my everyday work. The calling tools were functional, but occasionally the dialer would lag, which disrupted smooth calling sessions that I rely on throughout the day. The onboarding and training were helpful in getting me started, but they didn’t quite prepare me for some of the day-to-day quirks that showed up later. Automatic updates brought improvements but also introduced a few new glitches occasionally, like minor freezes that slowed me down. The invoicing and payment processes were straightforward, though the layout of the billing dashboard could be improved since it takes a bit longer than expected to find specific past records. Support was accessible, but sometimes the wait for telephonic support responses felt longer than I expected, which isn’t ideal when you need quick fixes. On the plus side, the software lays out most features well enough for practical remote workflow management, so it does get the job done. I think the product would be much stronger if these smaller usability issues were ironed out for a smoother overall experience. Overall, it’s capable but requires a bit more effort and patience day to day than I had hoped for.