Some surprises in the onboarding process
I approached the training and onboarding expecting a smooth, predictable introduction to the software features, but what surprised me was how much the training emphasized practical applications rather than just theoretical explanations. The initial modules were fairly straightforward, covering sign-up and invoicing clearly, though the depth of the database and calling tools section felt a bit overwhelming at times. That said, the automatic updates progressed quietly in the background, which I appreciated since it didn’t interfere with daily work. The telephonic support was accessible and polite, but occasionally scheduling a call back took longer than I had hoped. Overall, the onboarding matched my expectations in some ways and fell short in others; it was a mixed experience, but I do feel better equipped now than when I started the program.