Some surprises in explanation clarity
The sales and pre-purchase communication was mostly straightforward, but I was caught off guard by some unclear explanations about what exactly the product included. The initial details made it sound like the onboarding process would be much simpler than it actually was. When asking questions about how the dialer integrates with other tools, the answers were vague, and I was left unsure about certain features. On the plus side, the invoicing and payment steps were quite clear, and I didn’t face any issues completing that part. However, I expected more transparency around the training schedule and length, which would have helped me prepare better. All in all, the process was technically adequate but left something to be desired in terms of explaining the scope and limitations upfront. I hope future communications make this clearer for potential users.