Some support was quick but mostly slow on follow-up
I was hopeful that the telephonic support would help me streamline the setup process easily, but that was only partly true. When I called, there were moments of helpful responses which made some steps clear, particularly about payment processing and invoice verification, which I appreciated. However, most of the time, the follow-up and ongoing communication were delayed or inconsistent, which created confusion about what was one-time training or ongoing support. The setup itself felt disjointed. It wasn’t clear which parts of the onboarding were one-off and which parts required continuous input or payments. This lack of clarity meant I spent longer trying to figure it out on my own than I expected. Moreover, the software updates sometimes changed features without much warning or explanation over the phone, leaving me unsure how to adjust my workflow. While some calls addressed technical questions about the dialer and database features, the overall setup experience felt frustrating because of the gap in timely support and unclear communication channels. I wished there was more ongoing telephonic assistance rather than just a few initial calls. The invoicing process was straightforward but didn’t offset the confusion in using the software properly. Overall, I am left feeling disappointed because what was expected as a smooth onboarding and support structure, turned into a mostly unclear and slow experience.