some support was one-time, some ongoing - here’s what I think
I tried to get a clear picture of how much of the setup support felt like a one-off versus needing ongoing attention, and my thoughts are mixed. On one hand, the initial onboarding call and training session gave me a firm foundation and answered many questions. But on the other, once I started using the dialing tools regularly, a few complications popped up. Support was helpful when I called, but I’m still not sure if future questions would need regular calls or if they’d be covered by updates. The database feature aligned well at first but I encountered some synchronization glitches that needed extra troubleshooting. Automatic updates mostly ran smoothly, though occasionally introduced UI changes that weren’t explained in advance, causing some confusion. Invoicing and payments were straightforward, but I felt the sign-up process took a bit longer than I expected. Overall, if I were telling a friend, I’d say it’s good but be prepared for a learning curve and some recurring need for support.