Some support was okay but overall communication fell short
My experience with the support team was mixed at best. While I acknowledge that the telephonic support was available and eventually they provided some assistance, the process handling issues was slow and inefficient. There were significant delays when I reported problems with the dialer function, which disrupted my workflow. The automatic updates often happened without notice, leaving me confused about changes in the database interface. On the positive side, the invoicing and payment processes were straightforward, which I appreciated. However, the lack of proactive communication when things went wrong was disappointing. I expected clearer notifications and more timely follow-ups to resolve my concerns. The training and onboarding flow seemed disorganized and did not prepare me adequately for these issues. Ultimately, I felt the good aspects were overshadowed by the frustration caused by inadequate support and unclear communication.