Some support was good, but most was disappointing
Unfortunately, my experience with support did not meet my expectations. While I did receive some clear and prompt assistance, the overall communication was inconsistent and sometimes delayed. The helpful responses I got came alongside moments where I waited longer than I felt was reasonable, and occasionally felt like my concerns were not fully understood. I was hoping for smoother interaction especially given the complexity of some aspects of the training and software setup. The positives are that when the support team was engaged they showed willingness to help, but it was patchy enough to be frustrating. I think clearer communication and more consistent availability would greatly improve the experience. At the moment, it was a mixed bag with some good moments but too many frustrating ones to ignore.