Some support moments were good, lots were really rough
I have mixed feelings about the support experience over time. One thing I will say is that during a particular emergency call about database syncing issues, the telephonic support was surprisingly attentive and guided me through solutions clearly. That moment felt like they really cared and had the knowledge. However, aside from that instance, most of the day-to-day support interactions were hit or miss. Sometimes it was hard to reach anyone, and the response times were slow. When I did get through, the answers were often vague or didn’t directly address my problem. The training and onboarding were okay enough but didn’t prepare me for the inconsistency in support after setup. The automatic updates worked fine, so I’ll give credit there. Still, I feel that ongoing communication needs to improve a lot, because having one good moment is not enough to offset the many times I felt ignored or given unclear advice.