2 out of 52 of 5Unverified experienceSupport and communication
some support moments helped but hours just don’t match
I found the support’s timeliness inconsistent at best. One time I called during their listed hours and got a helpful agent who patiently walked me through a tricky issue with the dialer software, which was definitely useful. Yet more often than not, when I needed contact help, the support seemed unavailable or responses were delayed beyond the hours I was working myself. This misalignment made it difficult to rely on real-time assistance, especially when I was trying to troubleshoot live problems during my shifts. Communication felt sporadic and the hours on the portal never matched the actual response windows. Those few good interactions were a relief, but overall, the support schedule wasn’t great for my working pattern.