Some support matched expectations, some didn’t; I might try again
I approached the support expecting prompt and thorough communication based on the initial descriptions, but my experience was a mixed bag. Setting up the dialer and using the calling tools went well since the manuals and onboarding videos were detailed enough to guide me through. However, when automatic updates changed the database layout, I found myself waiting for telephonic support longer than I expected. The information provided eventually helped me get back on track, but it wasn’t as immediate as hoped. Payment and invoicing proceeded without any surprises, which was a relief. After thinking it over, I’d say the service partially lived up to my expectations, and while the delays were frustrating, they weren’t dealbreakers. I might give it another try in the future hoping the communication aspect improves. The training was solid, even if the support left some room for improvement.