Some steps made sense; a clearer sequence was missing
I approached the sales and pre-purchase procedures with a mindset that they would be straightforward and logically ordered. On one hand, the initial sign-up and invoicing components proceeded smoothly without significant hurdles, which met my expectations well. However, on the other side, I sensed that certain important steps could have been better sequenced. It felt like some preparatory information or explanations were absent before moving into contract or payment-related dialogs. The training offered after purchase was helpful, but it seemed like those who are completely new to such software might feel a bit thrown off by this ordering. Admittedly, the call support was available to help clarify doubts, which alleviated some frustration. My one reservation is that if the flow during sales was a bit more transparent and intuitive, it would improve the overall experience notably. In summary, the sequence was acceptable if you have some digital service experience but might be lacking the kind of guidance that would be ideal for a full novice. The process met some needs yet didn’t fully match a seamless journey in my view.