Some steps felt incomplete
When I started the process with WFHI's support, I found the sequence of steps to be mostly logical but there seemed to be a gap or two where I was left unsure what exactly I ought to do next. The telephonic guidance tried to clarify these, but it took a couple of calls to piece together the timeline properly. On the upside, the support team was patient and answered each question well, but I wish the documentation had been clearer about the order to follow after signing up. The invoicing and payment steps were straightforward, but I felt the onboarding could have emphasized some parts better, especially around the use of their dialer and database features. Overall, it wasn’t a bad experience, just a little uneven in how the information was presented. There is real value in their training sessions though, even if I’m not fully convinced about the flow. I think some better signposting during the initial setup would have saved me from having to piece things out on my own and keep calling back.