Some setup went well; ongoing support needs work
The initial setup of the software and dialer was actually quite smooth, which I appreciate because I wasn’t looking forward to a complicated start. The training material was clear enough to get going, so I managed to get through that without too much hassle. That said, when it came to ongoing support after I was up and running, things were less impressive. It felt harder to get timely help over the phone, and sometimes I was left waiting longer than I liked for answers or updates. Also, while automatic updates were supposed to help, occasionally they seemed to interrupt my workflow unexpectedly, which was frustrating. The payment and invoicing process was clear and easy, and I didn’t have any trouble with that side of things. So on balance, I’d say you’ve got the setup phase down fairly well but need to improve the quality and speed of ongoing support to make the overall experience better for users like me. It's not bad, but definitely room to enhance the after-start experience.