Some Responsiveness, But Delays Shadowed It
At first, I was hopeful about the telephonic support, since I needed help navigating some of the database features and understanding the automatic updates. They answered my call promptly, and the person seemed knowledgeable. However, when I encountered a more complicated issue midway through training, the wait times increased significantly. I tried reaching out a few times, but either the line was busy or I was put on hold for far too long. Eventually, my call was answered, but I felt the issue wasn’t fully resolved during that call, so I followed up multiple times, with varying levels of responsiveness. The contrast between the quick initial help and the later delays was frustrating. Still, I must say that when I finally got through, the support was patient and kind, which helped. Overall, the mixed responsiveness left me feeling uncertain about relying heavily on them moving forward, though at least they did respond eventually.