Some quick replies but overall slow response too
When I first reached out before buying, I found one particular response pretty rapid and helpful, especially when I had questions about the database feature and how it would fit with my existing workflow. That moment made me hopeful I’d get good support moving forward. But then, for most of my other queries about the calling tools and on-boarding process, the replies were much slower and less detailed. Sometimes I felt like I was waiting days without much of an update, which made me unsure about how soon I could get started properly. So on one hand, the quick reply was encouraging but on the other, the lag for everything else felt frustrating and made me hesitant to fully commit at first. It was a mixed experience with communication — some parts were satisfactory, while others definitely fell short of what I might have expected from a service that also provides training and priority assistance.