Some positives amid frustrating glitches
I want to start by saying that the signup process itself was straightforward enough, and the invoicing system worked without a hitch, which was the only part that didn’t frustrate me much. But once I started the training and tried to use their dialer during my first full week of remote calls, things went downhill quickly. The software frequently froze, and I ended up losing connection mid-call multiple times, which derailed my workflow and left me confused about how to resume properly. While the automatic updates happened silently in the background, they sometimes introduced bugs that hadn't been there before, making me question if running the latest version was worth the trouble. I also tried reaching out to telephonic support, but the responses were slow and often only repeated information available on their website. I understand software can have issues, but the lack of proactive communication made it worse. On top of these technical difficulties, some steps of the onboarding felt vague — I had to rely heavily on trial and error rather than clear guidance to navigate the database feature effectively. Overall, it was a mixed bag; I appreciate parts of the platform that ran smoothly but feel a lot more polish in reliability and support is needed. The billing was handled properly, so that part was at least hassle-free, but the rest made me hesitant to fully commit to this service.