Some patience needed, though support had its moments
I found the WFHI support experience to be quite mixed. At first, I appreciated the warm tone from the team when I contacted them by phone, which felt friendly and patient. However, soon I noticed a lot of repetition in explanations, and I had to restate my issue multiple times during a single call. Sometimes, the wait time felt long, which was frustrating when I was trying to resolve urgent questions about the dialer software and its integration with the database feature. On the upside, one positive was that when I finally got through the initial onboarding, the automatic updates kept the software fairly current without me needing to intervene. Still, these delays and repeats made the process slower than I expected. If they could streamline communication or reduce redundancy, it would improve the experience. Overall, I think the support had good intentions, but the execution felt inconsistent, as I often wondered if the same information needed to be repeated so often. I will keep using the software, but I do hope future calls are more concise so the waiting and repeating don’t weigh so heavily on the experience.