Some parts well covered but missing ongoing guidance
The training program got me through the initial setup without much trouble, covering steps such as profile creation, basic software navigation, and first attempts at using the dialer and database. This onboarding was mostly a one-off process. However, once I started using the workflow more actively, I realized I needed ongoing support or refresher modules to address new challenges and advanced features. The training did not include much on handling updates or integrating new tools that came later. This gap made it harder to optimize my use of features that could have boosted efficiency over time. The onboarding booklet and initial videos were informative but felt limited after the first few days. Since running a remote workflow means adapting regularly, I think continuous education or periodic check-ins would help users maintain peak productivity. The software itself was solid, and the sign-up and payment process were straightforward. But the full journey needs better support beyond the initial setup phase to feel complete and sustainable for long-term users.