Some parts helped but setup felt mostly one-off, not ongoing
My experience with the training and onboarding was a mixture of helpful and frustrating elements. While the initial setup sessions provided some useful information, I found that much of it felt like a one-time deal and didn’t really support ongoing needs effectively. For example, the database tutorials helped me understand the basic functions quickly, but when it came to applying those in real scenarios, there wasn’t much follow-up or refresher assistance. The calling tools and dialer setup seemed fine during the early sessions, yet there was minimal guidance on adapting them to day-to-day changes in my workflow. I was hoping the training would be more comprehensive with ongoing support to solve problems as they came up, but that simply wasn’t the case. Also, the automatic updates were a bit confusing because there wasn’t clear communication about what was changing or how I needed to adjust. So while I can acknowledge that some parts of the training did the job at first, overall the process felt more like ticking boxes than actually equipping me to manage the software effectively over time.