The sales and pre-purchase process was a bit of a mixed bag. On the good side, I found the sign-up a

The sales and pre-purchase process was a bit of a mixed bag. On the good side, I found the sign-up a

The sales and pre-purchase process was a bit of a mixed bag. On the good side, I found the sign-up and initial training straightforward enough; the software has some pretty intuitive calling tools and the dialer seemed ready for use right away. However, I had to figure out a lot about the database feature on my own since it wasn’t very well explained in the materials or support calls. Automatic updates also caused some minor hiccups that I wasn’t expecting and had to sort out by trial and error. Telephonic support was polite but sometimes slow to respond or didn’t fully clarify the issues. Payment and invoicing were simpler, with no real problems there. So, while the basics got me started well, the more advanced features required quite a bit of self-guided effort.